GUEST
G: Greeting
U: Use of name
E: Eye contact
S: Smiling
T: Thank you.
Introduction To Quality
What is Quality?
3 Types of Quality:
- Quality of Design (Product base)
- Quality of Conformance (Manufacture base)
- Quality of Performance (Customer base)
+ Key Elements of Total Quality
3 Types of Quality:
- Quality of Design (Product base)
- Quality of Conformance (Manufacture base)
- Quality of Performance (Customer base)
- Internal and external customer
- Obsession with quality
- Scientific approach to decision making and solving problem.
- Long term
- Team Work
- Continual process improvement
- Education and Training
- Freedom through control
- Unity of purpose
- Employee involvement and empowerment
+ Dimension of Quality
- Performance
- Aesthetic
- Special features
- Conformance
- Safety
- Reliable
- Durability
- Perceived Quality
- Service after sale.
+ The Consequences of Poor Quality
- Loss business
- Liability
- Productivity
- Costs
Forecasting
- Accounting (Cost, profit, estimates)
- Finance (Cash flow and finding)
- Human Resources ( Hiring, recruiting, training)
- Marketing (Pricing, Promoting, Strategy)
- Management Information System (IT, IS, System, Service)
- Operation (Schedule, MRP, Workload)
- Product, Service and Design (New product and service)
MRP: Material Requirement Planing
PAST < - > PRESENT < - > FUTURE
Forecast rarely perfect because of randomness.
Elements of a good forecast
#1- Timely
#2- Accurate
#3- Reliable
#4- Written
#5- Meaningful
#6- Easy to use.
Steps In The Forecasting Process
Step 6 : Monitor the forecast
Step 5 : Prepare the forecast
Step 4 : Gather and Analyze data
Step 3 : Select a forecasting technique
Step 2 : Establish a time horizon
Step 1 : Determine purpose of forecast
(Move up)
Elements of a good forecast
#1- Timely
#2- Accurate
#3- Reliable
#4- Written
#5- Meaningful
#6- Easy to use.
Steps In The Forecasting Process
Step 6 : Monitor the forecast
Step 5 : Prepare the forecast
Step 4 : Gather and Analyze data
Step 3 : Select a forecasting technique
Step 2 : Establish a time horizon
Step 1 : Determine purpose of forecast
(Move up)
Business Organization
Organization
Finance - Operation - Marketing
Input -> process->Output (Goods or Service)
+Business
Input > Output => Loss
Input < Output => Profit
+Economic of the government
Import > Export => Loss, Inflation
Import<Export=>Profit or Increase
Competitive
+External Factors:
+Internal Factor
GMP: Gross Material Product
GDP: Gross Domestic Product
Micro-economic: Study detail and focus on marketing.
Macro-economic: Study detail bug not focus on market. It focuses on unemployment and employment, customer's demand and seller's demand.
Finance - Operation - Marketing
Input -> process->Output (Goods or Service)
+Business
Input > Output => Loss
Input < Output => Profit
+Economic of the government
Import > Export => Loss, Inflation
Import<Export=>Profit or Increase
Competitive
+External Factors:
- Economic condition
- Political condition
- Legal environment
- Technology
- Competition
- Markets
+Internal Factor
- Human Resources
- Facilities an equipment
- Financial resource
- Customer(Focus on seller)
- Products and services
- Technology
- Suppliers
GMP: Gross Material Product
GDP: Gross Domestic Product
Micro-economic: Study detail and focus on marketing.
Macro-economic: Study detail bug not focus on market. It focuses on unemployment and employment, customer's demand and seller's demand.
Introduction to Management
Management has four function:
1. Planing
2. Organizing
3. Leading
4. Controlling
Manager Level:
#1- Top Manager ( Strategy Management) :
#2- Mid-Manager ( Tactical Management) :
#3- First Line Manager ( Operation Management)
* Skill Manager:
- Conceptual Skill
- Human Resource Skill
- Technical Skill
1. Planing
2. Organizing
3. Leading
4. Controlling
Manager Level:
#1- Top Manager ( Strategy Management) :
#2- Mid-Manager ( Tactical Management) :
#3- First Line Manager ( Operation Management)
* Skill Manager:
- Conceptual Skill
- Human Resource Skill
- Technical Skill
System Analysis and Design (SAD)
+ Estimating Time required
The system analyst a project has broken the process into three major phases:
1. Analysis
2. Design
3. Implementation
+Implementation
The system analyst a project has broken the process into three major phases:
1. Analysis
2. Design
3. Implementation
Beginning to plan a project by breaking down into three major activities
+Analysis
- Data gathering
- Data flow and decision analyst
- Proposal Preparation
+Design
- Data Entry Design
- Input Design
- Output design
- Data organization
- Implementation
- Evaluation
Adding detailed task and establish the time required to complete these task
#1- Data gathering
- Conduct interview
- Administer questionnaires
- Read company report
- Observe reaction to prototype
#2- Data Flow and Decision analysis
- Analyze data flow
#3- Proposal and Preparation
- Perform cost/benefit analysis
- Prepare proposal
- Present proposal
Effective and Ineffective Manager
Leadership
Effective Manager
-Lead by example
-Are visionaries
-Are Technically competent
-Are Decisive
-Good communication or good listener
-Good motivator
-Are stand up to upper manager when necessary
-Supporting members
-Encourage new idea
Ineffective Manager
-Set bad example
-Self-confident
-Lack of technical experiences
-Poor communication
-Poor motivation
Effective Manager
-Lead by example
-Are visionaries
-Are Technically competent
-Are Decisive
-Good communication or good listener
-Good motivator
-Are stand up to upper manager when necessary
-Supporting members
-Encourage new idea
Ineffective Manager
-Set bad example
-Self-confident
-Lack of technical experiences
-Poor communication
-Poor motivation
Principle Of Database
1.One data must be only stored in one place.
2.Database must not have a free space.
3.The shortest way to access to data.
4.Can seek the data anywhere it is.
2.Database must not have a free space.
3.The shortest way to access to data.
4.Can seek the data anywhere it is.
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