3 Types of Quality:
- Quality of Design (Product base)
- Quality of Conformance (Manufacture base)
- Quality of Performance (Customer base)
- Internal and external customer
- Obsession with quality
- Scientific approach to decision making and solving problem.
- Long term
- Team Work
- Continual process improvement
- Education and Training
- Freedom through control
- Unity of purpose
- Employee involvement and empowerment
+ Dimension of Quality
- Performance
- Aesthetic
- Special features
- Conformance
- Safety
- Reliable
- Durability
- Perceived Quality
- Service after sale.
+ The Consequences of Poor Quality
- Loss business
- Liability
- Productivity
- Costs